Help & frequently asked questions

Carcasso is an Australian 3D joinery designer that runs in your web browser. You plan a room in plan, front view and 3D, and get drawings, a share link for your client or cabinetmaker, and PDF plans. It covers 8 room types: kitchen, wardrobe, laundry, vanity, TV unit, pantry, study and mudroom.

Renovators planning a kitchen, wardrobe or other room before they talk to a cabinetmaker, and joiners, cabinetmakers and designers who draw and quote joinery for clients. When you start you pick a simple view or the full trade view, and you can switch any time from More tools → Switch to simple view or Switch to full trade view.

No install. Carcasso runs in a current web browser on a Mac, Windows PC, iPad or phone at carcasso.com.au/app. A bigger screen is easier for detailed design; a phone is fine for viewing and sharing.

Yes. Open carcasso.com.au/app/try and start designing straight away. Your design is kept in that browser. Saving to the cloud, sharing and downloads need a free account, and your design moves into the account when you sign up.

Every new account gets 14 days of everything Pro includes: all 8 room types and unlimited jobs. Exported PDFs carry a small Carcasso credit line, as on every plan. No credit card is needed. The trial starts the first time you sign in, and the app shows how many days are left.

Your account moves to the Free plan automatically. Nothing is charged unless you choose to subscribe. Your saved designs stay in your account.

1 new job per month, the wardrobe room type only, and PDFs with a Carcasso watermark. The 3D view and the share link are included.

Pro is A$29 per month including GST, billed monthly until you cancel. It includes unlimited jobs and all 8 room types. Exported PDFs carry a small Carcasso credit line, as on every plan. Invoicing, quotes and cut lists are coming soon as a separate paid plan or add-on, not part of Pro.

If you subscribe with more than 3 trial days left, you keep those days and the first A$29 is charged when the trial ends; cancel before then and you pay nothing. With 3 days or fewer left, the first charge is on the day you subscribe. The app tells you which applies under the Subscribe button.

Go to Settings → Subscription → Manage / cancel subscription, which opens our payment provider's (Stripe's) billing page, or email [email protected]. Cancellation takes effect at the end of your current paid billing period: you are not charged again and Pro stays on until that date. There is no cancellation fee. Your account then moves to the Free plan.

If you email [email protected] within 7 days of a charge and have not used the Pro features in that billing period, we refund it in full. If an outage stops you using Carcasso for more than 24 consecutive hours in a billing period, we give a proportional refund or credit. These are in addition to your rights under the Australian Consumer Law, which our terms never exclude. The full policy is in Terms section 9.

A one-off A$49 (including GST) purchase for one design. It unlocks the full A3 plan set for that design (sheet 1 is free) and removes the Carcasso watermark from that design's brief: plan, 3D view, overall sizes, colours and a rough board count, ready to hand to a cabinetmaker. It is not a subscription and does not give you Pro, and it does not include a cut list or hardware schedule. If you email us within 7 days of the payment and have not yet exported the watermark-free brief, we refund it in full (Terms section 5a).

PDFs from Free accounts carry a Carcasso watermark. Trial and Pro PDFs do not. Subscribing to Pro removes it from everything; a Plan Pack removes it from one design's brief. If you are on a trial or Pro and still see it, sign out and back in, then export again.

Yes, all prices are in Australian dollars and include GST. Carcasso is GST registered (ABN 62 912 909 739). Receipts come from Stripe, our payment provider, and you can download invoices and add your own business details and ABN from Settings → Subscription → Manage / cancel subscription.

Update your card from Settings → Subscription (Update card or Manage / cancel subscription). If a renewal payment fails, Stripe retries it and you have 7 days to update your payment method before the account moves to the Free plan.

Open Output in the top bar and choose Share (in simple view: Share with family). It copies a read-only link that opens on any phone or computer without an account, including the 3D view. After you change the design, Update shared version puts it on the same link (Output shows when you have unshared changes); Regenerate link revokes the old link and makes a new one. Links last 90 days. For a document to hand over, use Brief for my cabinetmaker (PDF) in the same menu.

Yes. On the share link your client can approve the version shown or ask a question, and leave comments pinned to a cabinet. If their name and email are remembered on that device, they can confirm the approval for the version shown. If the design changed after an earlier approval, they can review the change summary and choose Approve these changes or Ask a question. Everything is listed under Output → Share with client → Approval, where an approval records which version was approved.

Yes. Press Trace a floor plan — on the empty plan, in the Room panel or in the command palette (⌘K) — and pick a PNG, JPG, WebP, HEIC or PDF. It opens Plan view with the Draw walls tool. Press Set scale, tap two points on a wall you know the length of and enter that length, then draw the walls over the plan. The floor plan is never shown on a client link.

Treat every size as a guide. Drawings are there to help your workflow, but they are not certified drawings: check all measurements against the site before ordering materials, manufacturing or installing. Every size you enter shows on the plan, the elevations and in the Inspector, and the door and drawer schedule gives a rough sheet count per board. The cut list (printable sheet, CSV, Excel workbook and a cut-list sheet inside the PDF drawings) is coming soon.

Not yet. Per-part DXF files with layers and boring positions are coming soon, with the cut list. They have not yet been validated in a CAM package, so check them in your own software before any machining once they arrive.

Not yet. Quotes from your own rates (board prices, edge tape, hardware, labour, delivery and margin) are coming soon. Until then Carcasso shows no prices on the design, the share link or any PDF.

Your account and saved jobs are stored in Sydney, Australia. When you are signed in, jobs save to your account and to the device, so they open on any device you sign in on. Work done while signed out stays in that browser only. Details are in our Privacy Policy.

Settings → Your data → Download my data gives you a copy straight away. Delete my account in the same place permanently removes your account and saved jobs; if you have an active Pro subscription, cancel it first. You can also email [email protected].

On the sign-in page use Forgot password? and we will email you a reset link. If you signed up with Google, use Continue with Google instead. Still stuck? Email [email protected] with the address you signed up with.

Email [email protected]. We reply within 1 business day. In the app, More tools → Help opens the help panel, and the Report a bug button at the bottom left sends a report straight to us. The full user guide is at carcasso.com.au/guide.