iPad and tablet tips#
- Use Safari or Chrome, landscape if you can. Sign in so your work also saves to the cloud.
- On a tablet only one panel is open at a time — close the Library before opening the Inspector.
- Drag with one finger and pinch to zoom. In 3D, drag to orbit.
- Buttons are sized for fingers; the Draw tools fold into one Draw menu on narrower screens.
- Share links open the share sheet, so you can send straight to Messages or Mail.
- For AR, open a share link on the iPad and press See it in your room.
On a phone#
The app works on a phone for checking and small changes. Panels open as sheets from the bottom, and Library, Room, Inspector, View and Subscribe move into the More tools (⋯) menu. For real design work a tablet or computer is easier.
“Device storage full”#
- Device storage full — saved to the cloud only: this browser's storage for Carcasso is full, but you are signed in, so your work is safe in the cloud.
- Device storage full — changes are not saved: you are not signed in and the browser is full. Sign in (so work saves to the cloud), or delete old jobs or traced floor plans you no longer need. A Backup plan file is a good safety copy.
“Cloud sync failed, retrying”#
Your work is saved on this device and will sync when the connection is back. Keep the tab open for a minute on a good connection. On the dashboard, Could not reach the cloud — showing jobs saved on this device only means the same thing.
“3D paused — tap to reload view”#
Tablets sometimes pause 3D graphics to save memory. Tap the message to reload the view — your design is not affected. Closing other tabs helps.
Nothing opened when I pressed an output#
The client proposal, install sheet and print views open in a new tab. If your browser blocks pop-ups, allow them for carcasso.com.au and try again. 3D files need the 3D view showing first.
Why does my PDF have a watermark?#
You are on the Free plan. Subscribe to Pro (or, in the simple view, buy a Plan Pack for that design). See Plans.
My client says the link has expired#
Links last 90 days, and a regenerated link replaces the old one. Open the job and press Regenerate link, then send the new link.
Common questions#
Do I need to install anything?#
No. Carcasso runs in the browser on Mac, Windows, iPad and Android tablets.
Where is my design stored?#
In your browser and, when you are signed in, in your account in Australia (Sydney).
Are the sizes exact enough to build from?#
Drawings are to the millimetre from your measurements. Always have a site measure done before anything is made, and check appliance and supplier specs.
Can I design a kitchen on the Free plan?#
During the 14-day trial, yes — every room. After it, Free is wardrobe-only; subscribe to Pro for every room.
I chose the wrong kind of account at sign-up.#
Switch any time with More tools → Switch to full trade view or Switch to simple view.
Where is the cut list (coming soon)?#
The cut list is coming soon. Until then, every size you enter shows on the drawings and in the Inspector, and Output → Door & drawer schedule gives a rough sheet count per board. See For tradies.
Get help#
- In the app: press F1 or More tools → Help for the built-in help pages.
- Found something broken? Press Report a bug (bottom left), describe what happened and add your email if you want a reply.
- Email [email protected] — we reply within 1 business day.
Stuck? Email [email protected] — we reply within 1 business day. In the app, press F1 or open More tools → Help.